FAQs


Below are frequently asked questions regarding our response to the coronavirus.


Cancellation Policies

Can I cancel or modify my hotel reservation?

Yes, if you booked by calling the hotel direct or through EncoreBostonHarbor.com you may cancel your reservation 72 hours in advance with no penalty. Wynn Rewards members may cancel 48 hours in advance with no penalty. Please contact Encore Room Reservations at (857) 770-7100 for assistance.

Can I cancel my meeting or convention?

Please contact the Hotel Sales department at (857) 770-4200 to discuss your options.

Can I cancel my restaurant reservations (less than 13 guests)?

Yes, dining reservations do not have cancellation fees. As a courtesy, please contact Restaurant Reservations at (857) 770-3463 to cancel.

Can I cancel or reschedule my contracted restaurant event?

Yes, you may cancel or reschedule your contracted restaurant event up to 7 business days in advance. Full restaurant buyouts require 30 days advance notice. For assistance, please contact Restaurant Event Sales at (857) 770-7170.

Can I cancel my Spa or Salon appointment?

Yes, you may cancel your reservation up to 6 hours prior to your appointment. Please contact The Spa and Salon at (857) 770-3900 for assistance.


Policies and Procedures

What new procedures has the resort implemented?

We monitor the Centers for Disease Control and the Massachusetts Department of Public Heath for updates and significant changes in real-time. Wynn Resorts has engaged an expert on health security from Georgetown University Medical Center to consult on our employee and guest safety procedures.

We’ve boosted our regular cleaning intervals to ensure that door handles, elevator buttons, handrails, faucets, telephones and other touchpoints are frequently sanitized throughout the day and night with disinfectants that kill both corona and flu viruses.

We’ve instated new frequent hand washing procedures for all our staff based on recommendations from our consulting expert on health security. You will find hand sanitizers conveniently located throughout our public areas and at every back-of-house facility.

Our employees are instructed to stay home at first sign of illness, and we offer employees paid sick leave.

What do I do if I become ill while staying at the resort?

If you are not feeling well during your stay, please contact the Front Desk for assistance and they will assist with next steps.

How can I find information on the current status of confirmed COVID-19 cases in Boston?

For up-to-date information, please click here.